Refund policy

At Steppas, we want you to love your gear as much as we do. If something isn’t right, we’ve made it simple to return your order.

You have 14 days from the date of delivery to return your item(s).

We only accept returns on items that are unworn, unwashed, and in their original condition, with original packaging intact.

Any items showing signs of wear, damage, or alteration will not be eligible for return.

All eligible returns will be issued as a refund to your original payment method once inspected and approved.

Please allow up to 10 working days for the refund to appear in your account.

Sale and discounted items are also eligible for refund as long as they meet the same return conditions.

Customers are responsible for covering the cost of return shipping.

We recommend using a tracked postal service, as Steppas cannot be held responsible for items lost in transit.

If your item arrives faulty or damaged, please return it using the same process as any other return.

In these cases, Steppas will cover the cost of return shipping once confirmed.

Steppas currently only ships within the United Kingdom, so this returns policy applies exclusively to UK customers.

How to Return an Item

Returning your Steppas gear is easy. Just follow the steps below:

Email Us First

Contact us at support@steppasclo.com with your order number, the item(s) you’d like to return, and the reason for the return.If your item is faulty or damaged, please include photos so we can process it quickly.
Prepare Your Item

Make sure the item is unworn, unwashed, and in its original packaging.
Pack it securely to avoid damage in transit.
Post It Back

Send your return to:
36 Carisbrooke Drive
Southport
Merseyside
PR9 7JD

For standard returns, you’ll need to cover the return shipping cost. We recommend using a tracked postal service.

If your item is confirmed faulty or damaged, Steppas will cover your return postage costs (we’ll provide instructions by email).
Keep Proof of Postage
Hold onto your receipt or tracking number until your refund has been processed.
Refund Confirmation
Once your return arrives and passes inspection, we’ll process your refund to your original payment method.

Refunds usually clear within 10 working days.